This is the first-ever major training event for the contact center industry. It is definitely the most comprehensive and in-depth conference
focused solely on call center training practitioners. This is the biggest gathering of industry experts, training directors and managers,
course developers, and trainers under one roof!
WHO SHOULD ATTEND?

• Training directors
• Training managers
• Trainers
• Course developers
• Country managers
• Site directors
• Operations managers
• HR managers

HOW YOU WILL BENEFIT?

• Learn from top trainers from the call center sector and other industries
• Improve your training effectiveness and productivity
• Improve your skills and take your training career to the next level
• Get updates on training trends, methodologies, and approaches
• Network with industry experts and other training practitioners


CONFERENCE TOPICS
The 3 P’s of Peak Performance:
People, Programs, and Projects

DAY 1, February 21, 2007

PLENARY TOPICS: Human-capital metrics: Proving how training provides a return on investment
Role of government in training call center near hires

People Track
• Trainer’s do’s and don’ts: Common mistakes and how to eliminate them
• How to deal with challenging participants
• Laugh and learn: Using humor in training

PROGRAMS Track
• Reducing curriculum design time by half
• Copyrights and wrong: Facts and fiction about intellectual property training design
• Designing a low-cost, high impact training program

PROJECTS Track
• Show, tell, do: The impact of experiential learning
• PowerPoint hell: What to do and what to avoid when preparing presentations
• Let’s play: Incorporating games, roleplaying, and sports into your training

DAY 2, February 22, 2007

PLENARY TOPICS: Preparing the Filipino learner for an international training experience Coaching a winning team

People Track
• What hat are you wearing? The trainer’s multiple roles
• Don’t lose ‘em: Motivating and retaining your participants
• The ideal trainer: skills and attitude to look for in your training staff

PROGRAMS Track
• Applying Six Sigma in training
• Training metrics: How to make sure your program works
• Design principles and approaches for long lasting learning

PROJECTS Track
• Catch the wave: Hot training trends
• Creating handouts and visuals that stand out
• E-learning: Transforming your modules into the new digital format

Avail the Early Bird
Rate on or before
January 15, 2007

CONVENTION FEES:

BPAP/ CCAP Member
ONE-DAY PASS FULL CONFERENCE

Option 1. Full / On-site Rate P 6,300 P 11,250
Option 2. Early Bird (EB) Rate P 4,900 P 8,750
Option 3. EB Group Rate: over 5 P 4,550 P 8,125
Option 4. EB Group Rate: over 10 P 4,200 P 7,500


Non-BPAP/ CCAP Member
ONE-DAY PASS FULL CONFERENCE

Option 5. Full / On-site Rate P7,000 P12,500
Option 6. Early Bird (EB) Rate P 5,600 P 10,000
Option 7. EB Group Rate: over 5 P 5,250 P 9,375
Option 8. EB Group Rate: over 10 P 4,900 P 8,750