Customer Service Excellence- Sept. 30, 2010

SEMINAR TITLE: Customer Service Excellence
TIME: 9:00 am - 4:00 pm
VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila

OBJECTIVES:

• To understand the nature of Customer Service and its vital role in a company
• To identify the most common customers’ expectations and ways to exceed them
• To learn guiding principles that transform customer satisfaction to CUSTOMER DELIGHT

KEY TOPICS:

• Customer service defined
• Importance of customer care
• Types of customers and their expectations
• Meet and greet techniques
• Handling customer complaints professionally
• Customer delight and loyalty
• Workshop

SEMINAR FEE: Php 3,000.00 per person (inclusive of snacks, lunch, drinks, seminar kit, handouts, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
RESERVATION: Phone reservation is required. Please call telephone 727-5628, 727-8860 or 496-6949.
SCHEDULE: Schedule may change without prior notice. Please call 1 day before the seminar event.

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