START ASAP! Customer Service Representatives

GENERAL RESPONSIBILITIES:

• Describe loan product to customers

• Verify customer information

• Determine whether or not to originate loan based upon verified customer data

• Walk the customers through online e-signature process

• Respond to all customer enquiries

• Forward customers to specific departments (i.e.: Collections, Funding)

• Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center

• Dealing with all calls and enquiries politely, courteously, professionally and assertively

• Provide well-rounded, prompt, high-quality, and professional client service at all times

• Any other task/duty as directed by client/management

POSITION REQUIREMENTS:

• At least 1 to 2 years of work experience preferably in collections or sales

• Excellent communication skills, telephone manner and technique and interpersonal skills

• Good general administration, planning and organizing and time management skills

• Tenacious, with the ability to work autonomously and take responsibility

• With working knowledge of debt collection escalation procedures

• Ability to understand terms and conditions of contracts, to analyze slow moving accounts and outline a collection strategy to resolve each case by collecting money due or issue of credit note.

• Ability to collate and present information and to work with people

• Proficient use of the most common Microsoft applications including Basic / Intermediate knowledge of Excel to download and analyze data

• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures

• Ability to be flexible, adaptable and work in fast-paced environment

• Willing to work on a shifting 24/7 schedule

Candidates must be willing to work in Makati City.

Interested candidates may send their updated resumes to opportunities@diversifyiss.com