Bilingual French Speaker - Up to 65k in Taguig - Freshers Okay Ghsajh

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Email your resume to: click @ globalheadstart.com / executives @ globalheadstart.com
Number: 0917/510/2940 / 0917/701/3697.
Look for Ethan or Jamie.

Company Profile

Global Headstart is the place to find your Call Center job in Metro Manila, Visayas and Mindanao. We have work locations in Makati, Quezon City, Pasay, Mandaluyong, Alabang, Taguig, Cebu, Davao, Bacolod and more . We provide easy jobs for Fresh Graduates, High School Graduates, College Undergraduates. Our accounts are fun such as Gaming, Airline Ticketing, Hotel and Travel, Telco and etc. We accept applicants even without any BPO experience who are willing to be trained.

Job Description:
This position is responsible for handling inbound calls, e-mails and/or chat with the goal of ensuring resolution of customer issues. The candidate is expected to be an effective communicator in both French and English. Also, candidate must exhibit the following:

• Answers questions about the products or services in the required language(s) (English and French);
• Communicate confidently with clients and internal users using telephone, email and software tools;
• First line ticket handline (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support temas and third parties;
• Provide the best solution based on the details provided by the customers;
• Guides the customer through the problem-solving process;
• Ensuring customer satisfaction;
• Translate French to English and English to French (verbally and in writing);
• Updating operational and technical documentation together with product user guides as required.

Requirements/Qualifications:
• At least Vocational, College Graduates/Undergraduates;
• Must be a Filipino Citizen.
• Must be fluent in Thai and English Language (both oral and written);
• Must have strong level of English communication skills;
• Must have good understanding of the IT infrastracture;
• Willing to work in shifting schedules;
• Willing to work within Taguig Area;
• Must willing to work immediately or ASAP.

If you get hired, you’ll get to enjoy the following benefits:
• Competitive salary package;
• Healthcare benefits;
• Healthy and encouraging work environment;
• Great career growth opportunity.