Operations Management Team Lead

Email: check@globalheadstart.com

To inquire text: 0917-621-0161

For faster processing look for Ms. Kitty

Office Hours: 9:00 am - 5:00 pm Monday to Friday

Qualifications:

• Finance or Business Graduate
• Good in MIS reporting / analytical skills / Excel (VB advantage)
• Some background on IB operations
• Analytic Skills
• Good in written / oral communication and stakeholder management
• About 6 – 8 years experience in reporting / MIS / ops role

Job Description:

 - Service Management

• KPI and SLA Reporting
• Change Management
• Contract Management
• Operational Excellence
• Analytics
• Client Satisfaction

  - Commercials

• Monetization
• Cost to serve

  - People Integration

• Design a people engagement calendar
• People Integration
• AWACS created and maintained to track potential attrition and performance loss
• Connected BPO – Capital markets group rolled out
• Integration and training for Delivery leads and their DRS

Looking for a job? Let us help you get a HEADSTART on your career!

WALK-IN AND APPLY!

• You can drop by to our office from Monday to Friday 9:00 AM to 5:00 PM. Interested friends of yours are welcome to apply and get hired together. Just bring 3 copies of resume, valid id and look for Ms. Liz as your contact person to prioritize your application.
• Company Address: 20th Floor, Unit 2004, 139 Corporate Center, 139 Valero St., Salcedo Village, Makati City, Philippines